Support

Questions, feedback or something not working? Write to us and a real person will get back to you.

Many answers are already in questions and answers.

Your subscription

1Take Pro is bought and managed through your Apple Account. To change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions. You can also open your subscriptions directly. Deleting the app does not cancel a subscription.

New phone, or Pro not showing? Open 1Take, go to Settings and tap Restore purchases, signed in with the same Apple Account you subscribed with.

Refunds

Apple handles payments and refunds for anything bought in the App Store. You can ask for a refund at reportaproblem.apple.com.

Camera, microphone and Photos

If 1Take can't see or hear you, or can't save your clip, it was probably not given access. Open Settings on your iPhone, scroll down to 1Take and turn on Camera, Microphone and Photos (for Photos, "Add Photos Only" is enough).

Your scripts and clips

Your scripts, takes and clips stay on your iPhone. There is no account and no cloud copy, so we can't recover anything for you. Clips you saved to Photos stay in Photos; everything else is removed when you delete the app. The privacy policy has the details.

When you write

Tell us your iPhone model, your iOS version and what you were doing when it went wrong. A screenshot or a screen recording helps a lot.